After-sales service

Dear customer, thank you for choosing Keli Hardware Machinery. We not only offer high-quality products, but also have a professional and efficient after-sales service team to provide you with all-round technical support and guarantee.
Professional team, precise service
All of our after-sales service engineers have received strict and systematic training and have a profound understanding of the equipment principles, structures and processes of the company's full range of products - from grease guns, jacks to various hand tools. Be capable of quickly and accurately identifying the cause of faults and providing professional and reliable maintenance plans.
Quick response to reduce downtime
We are well aware of the importance of time to you, and thus have established a complete and rapid response mechanism. Upon receiving your request, we will contact you immediately to make an initial diagnosis of the problem and promise:
Remote technical support is provided within 24 hours (via phone, online video, etc.).
If on-site service is required, a professional technician will be arranged to arrive at the site for handling within 48 hours.
Keep tracking and create a win-win situation together
After the service is completed, we will still conduct regular follow-up visits to understand the usage status of the equipment and your satisfaction level, and carefully listen to your valuable opinions and suggestions. Your feedback is an important driving force for the continuous optimization and upgrading of our products.
Linyi Keli Hardware Machinery Co., Ltd. has always adhered to the concept of "surviving by quality and developing by reputation", and is committed to becoming your most reliable partner. If you have any needs, please feel free to contact us at any time!